Return Policy
At Druids, customer satisfaction is our priority. We want you to be completely satisfied with your purchase. If you are not fully satisfied with your order, you may request a return according to the guidelines below.
Return Period
You may request a return within 30 days of receiving your order. Items must meet the return conditions outlined below.
Return Conditions
To be eligible for a return:
- Items must be unused, unworn, and in their original condition.
- Items must include original packaging, tags, and accessories (if applicable).
- Items that are damaged, altered, washed, or showing signs of use may not be accepted.
- Proof of purchase or order information is required for all returns.
Non-Returnable Items
Certain items cannot be returned, including:
- Items marked as final sale
- Personalized or customized products
- Items damaged due to improper use or care
Return Process
To start a return, please contact our customer support team with your order number and return request details.
Email: support@fashionlinenova.com
Our team will review your request and provide further instructions.
Please do not send items back before receiving return approval from our customer service team.
Refunds
Once your returned item is received and inspected, we will notify you of the refund status. Approved refunds will be processed to your original payment method.
Please note that processing times may vary depending on your payment provider.
Return Shipping
Customers may be responsible for return shipping costs unless the item received is incorrect, defective, or damaged.
Original shipping fees are generally non-refundable.
Exchanges
If you need to exchange an item for a different size or style, please contact us first. Our customer support team will assist you with the available options.
Contact Us
If you have any questions regarding our Return Policy, please contact us:
Email: support@fashionlinenova.com
Thank you for shopping with Druids. We appreciate your trust and are committed to providing you with a great shopping experience.